Returns Policy
If you are not 100% satisfied with your Hayward Gourmet Products please get in contact with us as soon as your order is received. We cannot accept returns of food products per state guidelines. We will work with each customer to make sure you are 100% satisfied with your experience.
Please contact us at the home office 715-934-8444 or email in mycaramelqueens@gmail.com A customer service representative would be happy to assist you.
Shipping
Take into consideration that all of our products are made from scratch and in small batches. It can take 7-10 days at times to process your order once placed. This is not an uncommon time frame for normal orders. Please note that some orders may process more quickly.
Be sure to add additional ice packs to your order in hot months. Hayward Gourmet will only replace melted fudge IF ice packs were ordered with your order In summer months there may be an additional handling charge to orders with fudge or taffy for ice packs! Thank you for shopping with Hayward. We appreciate each and every sale received and strive for 100% satisfaction!